15 Call Center Operators Opportunities at Job Junction

CALL CENTRE OPERATORS(15)

EMPLOYER:Job Junction TanzaniaLOCATION:Dar Es Salaam

PURPOSE:

Serves customers by determining requirements answering inquiries resolving problems fulfilling requests maintaining database.

Call Center Operator Job Duties:

 

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information researching, locating, and providing information.
  • Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems.
  • Fulfills requests by clarifying desired information completing transactions forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments.

 

Skills/Qualifications:

 

  • Minimum  Diploma certificate
  • Must be fluent in Swahili and English
  • Customer Focus, Customer Service,
  • Data Entry Skills,
  • Listening, Phone Skills, Verbal Communication,
  • Building Relationships, People Skills,
  • Interpersonal Savvy,
  • Problem Solving,
  • Multi-tasking

 

CONTACTS:

Mobile: 0623872871

0656116023

Email: jobjunctiontz@gmail.com

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